Your Button Box ships from southern Germany, near Reutlingen. Here you can find information about order processing, shipping costs and estimated delivery times.
When will my order ship?
We hand in-stock items over to the carrier within two working days of receiving your payment. Based on our experience, processing usually takes around 1 to 1.5 working days.
Working days mean Monday to Friday, excluding public holidays at our shipping location. Saturdays and Sundays do not count. The two-working-day period begins on the next working day after we receive your payment. For example, if your payment arrives on Monday, we hand your in-stock order over to the carrier by Wednesday, provided there are no intervening public holidays.
Our two-working-day commitment applies to handing your parcel over to the carrier. Transit time is additional. If we offer pre-orders in future, the stated dispatch period will apply instead. Orders containing pre-ordered items will ship together once all items are available.
How long does delivery take after dispatch?
Destination
Typical transit time after carrier handover
Germany
1–2 working days
Austria
3–4 working days
Switzerland
3–4 working days
United Kingdom
5–7 working days
USA
around 7 working days
These are estimates based on our shipping experience, not guaranteed delivery dates. Order processing and transit are separate periods. Customs clearance may cause additional delays for international shipments.
We use DPD or UPS within Germany. International shipments are sent with DHL, FedEx or UPS, depending on the shipment.
How much does shipping cost?
Available shipping options and the total shipping cost for your cart are shown at checkout before you place your order. There is no general order-value threshold for free shipping.
Destination
Regular parcel shipping
Germany
€5.99
Austria and other EU countries
€13.99
United Kingdom
€13.99
Switzerland
CHF 24.99
USA
€41.00
Other available destinations
€30.00
A lower €4.99 rate may be available for lightweight EU shipments weighing 100–150 g. The table covers regular parcel shipping and excludes separate sticker promotions. The shipping cost displayed at checkout for your items and delivery address applies.
Tracking your shipment
Our shipments receive a tracking number, except for stickers sent by letter mail. You can use the tracking number to check the delivery status with the carrier.
Delivery to a DHL Packstation
Delivery to a DHL Packstation is not part of our standard shipping service. If you would like to use one, please arrange this with us through our contact page before placing your order.
Customs and import charges
Orders shipped outside the EU may be subject to import duties, taxes and handling fees. These are not included in the product price or the shipping costs listed above and are payable by you.
My order has not arrived
First, check your tracking information if it is available. If the estimated delivery window above has passed since carrier handover, you can contact us directly through our contact page. Please include your order number so we can identify your shipment.
If something appears wrong earlier, such as an error in the tracking information, you are welcome to contact us sooner.
