Please check the tracking link in your shipping confirmation first. If the expected delivery window has passed or the tracking information shows a problem, contact us with your order number. Stickers sent by letter mail may not have tracking. See our shipping and delivery information for current details.

Please include your order number, the product or model, and a short description of your question. For technical issues, also tell us your platform, game and what you have already tried. Photos or a short video sent by email can help us understand the issue. Please add further information to the same conversation.

Compatibility depends on the specific model, platform and game. Please check the compatibility information on the product page, especially for PlayStation or Xbox. If you are unsure, tell us which Button Box you are considering, your platform, game and wheelbase so we can help you choose.

Check your product page for model-specific information and any available guides or downloads. Our button mapping guide gives you practical ideas for your sim, PC and rig. If you still need help, tell us your model and game in your message.

Please describe what is not working: the USB connection, button inputs, game bindings or LED effects. Include your model, platform and game, and tell us whether the issue also occurs in other games. Any additional software requirements depend on the model and feature; check the product page before changing your setup.

For return conditions and the next steps, please read our return policy. You can find the terms of the voluntary 60-Day Test Drive Guarantee here. If you have questions about your order, contact us with your order number in the existing conversation.